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Papers

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Patterson, E. S., & Woods, D. D.. (2001). Shift changes, updates, and the on-call architecture in space shuttle mission control. Computer Supported Cooperative Work (Cscw), 10(3-4), 317 - 346. https://doi.org/10.1023/A:1012705926828
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Sarter, N. B., Woods, D. D., & Billings, C. E.. (1997). Automation surprises. In Handbook of Human Factors and Ergonomics (pp. 1926–1943).