@article {2001,
	title = {Shift changes, updates, and the on-call architecture in space shuttle mission control},
	journal = {Computer Supported Cooperative Work (CSCW)},
	volume = {10},
	year = {2001},
	month = {Jan-09-2001},
	pages = {317 - 346},
	issn = {0925-9724},
	doi = {10.1023/A:1012705926828},
	author = {Patterson, Emily S. and Woods, David D.}
}
@inbook {RN30398,
	title = {Automation surprises},
	booktitle = {Handbook of Human Factors and Ergonomics},
	volume = {2},
	year = {1997},
	pages = {1926{\textendash}1943},
	type = {Book Section},
	author = {Sarter, Nadine B. and Woods, David D. and Billings, Charles E.}
}
