Papers

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Conference Proceedings
Crowston, K., & Bolici, F.. (2019). Impacts of machine learning on work. In Proceedings of the 52nd Hawai'i International Conference on System Sciences (HICSS-52). https://doi.org/10.24251/HICSS.2019.719
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Crowston, K., & Bolici, F.. (2020). Impacts of the Use of Machine Learning on Work Design. In 8th International Conference on Human-Agent Interaction. https://doi.org/10.1145/3406499.3415070
PDF icon Impacts_of_ML_for_HAI_2020.pdf (453.59 KB)
Kirsch, C., Troxier, P., & Ulich, E.. (1995). Integration of people, technology and organization: the european approach. In International Conference on Human-Computer Interaction (HCI International) (pp. 957-961). Tokyo, Japan: Elsevier.
Wang, S., Menon, S., Long, T., Henderson, K., Li, D., Crowston, K., et al.. (2024). ReelFramer: Human-AI Co-Creation for News-to-Video Translation. In CHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/3613904.3642868
PDF icon AI_similarity.pdf (774.81 KB)
Journal Article
Noonpakdee, W. (2020). The Adoption of Artificial Intelligence for Financial Investment Service. 2020 22Nd International Conference On Advanced Communication Technology (Icact), 396–400.
Jokisch, O., & Huber, M.. (2018). Advances in the development of a cognitive user interface. Matec Web Of Conferences, 161, 01003. https://doi.org/10.1051/matecconf/201816101003
Sidaoui, K., Jaakkola, M., & Burton, J.. (2020). AI feel you: customer experience assessment via chatbot interviews. Journal Of Service Management. https://doi.org/10.1108/JOSM-11-2019-0341
Kuziemski, M., & Misuraca, G.. (2020). AI governance in the public sector: Three tales from the frontiers of automated decision-making in democratic settings. Telecommunications Policy, 44, 101976. https://doi.org/10.1016/j.telpol.2020.101976
Pennisi, E. (2017). AI in Action: Combing the genome for the roots of autism. Science, 357(6346), 25 - 25. https://doi.org/10.1126/science.357.6346.25
Sokol, J. (2017). AI in Action: Machines that make sense of the sky. Science, 357(6346), 26 - 26. https://doi.org/10.1126/science.357.6346.26
Kirkpatrick, K. (2017). AI in contact centers. Communications Of The Acm, 60(8), 18 - 19. https://doi.org/10.1145/312734310.1145/3105442
Dogru, A. K., & Keskin, B. B.. (2020). AI in operations management: applications, challenges and opportunities. Journal Of Data, Information And Management, 2, 67–74. https://doi.org/10.1007/s42488-020-00023-1
Garcia-Murillo, M., & MacInnes, I.. (2019). AI’s path to the present and the painful transitions along the way. Digital Policy, Regulation And Governance, 21(3), 305 - 321. https://doi.org/10.1108/DPRG-09-2018-0051

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