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Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
. (2020). No automation please, we're British: Technology and the prospects for work. Cambridge Journal Of Regions, Economy And Society, 13, 117–134. https://doi.org/10.1093/cjres/rsaa003
. (2020). The Role of Discretion in the Age of Automation. Computer Supported Cooperative Work: Cscw: An International Journal, 29, 303–333. https://doi.org/10.1007/s10606-020-09371-3
. (2020).