Papers

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2020
Sidaoui, K., Jaakkola, M., & Burton, J.. (2020). AI feel you: customer experience assessment via chatbot interviews. Journal Of Service Management. https://doi.org/10.1108/JOSM-11-2019-0341
Sidaoui, K., Jaakkola, M., & Burton, J.. (2020). AI feel you: customer experience assessment via chatbot interviews. Journal Of Service Management. https://doi.org/10.1108/JOSM-11-2019-0341
Dogru, A. K., & Keskin, B. B.. (2020). AI in operations management: applications, challenges and opportunities. Journal Of Data, Information And Management, 2, 67–74. https://doi.org/10.1007/s42488-020-00023-1
Dogru, A. K., & Keskin, B. B.. (2020). AI in operations management: applications, challenges and opportunities. Journal Of Data, Information And Management, 2, 67–74. https://doi.org/10.1007/s42488-020-00023-1
Dogru, A. K., & Keskin, B. B.. (2020). AI in operations management: applications, challenges and opportunities. Journal Of Data, Information And Management, 2, 67–74. https://doi.org/10.1007/s42488-020-00023-1
Johnson, R. D., Stone, D. L., & Lukaszewski, K. M.. (2020). The benefits of eHRM and AI for talent acquisition. Journal Of Tourism Futures. https://doi.org/10.1108/JTF-02-2020-0013
Roccetti, M., Delnevo, G., Casini, L., & Salomoni, P.. (2020). A Cautionary Tale for Machine Learning Design: why we Still Need Human-Assisted Big Data Analysis. Mobile Networks And Applications, 25, 1075–1083. https://doi.org/10.1007/s11036-020-01530-6
Kassens-Noor, E., & Hintze, A.. (2020). Cities of the Future? The Potential Impact of Artificial Intelligence. Ai, 1, 192–197. https://doi.org/10.3390/ai1020012
Mart'nez-Plumed, F., Tolan, S. 'l, Pesole, A., Hern'ndez-Orallo, J., Fern'ndez-Mac'as, E., & G'mez, E.. (2020). Does AI qualify for the job? A bidirectional model mapping labour and AI intensities. In AIES 2020 - Proceedings of the AAAI/ACM Conference on AI, Ethics, and Society (94–100). https://doi.org/10.1145/3375627.3375831
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
Reid-musson, E., Cockayne, D., Frederiksen, L., & Worth, N.. (2020). Feminist economic geography and the future of work. Epa: Economy And Space, 1–12. https://doi.org/10.1177/0308518X20947101
Reid-musson, E., Cockayne, D., Frederiksen, L., & Worth, N.. (2020). Feminist economic geography and the future of work. Epa: Economy And Space, 1–12. https://doi.org/10.1177/0308518X20947101
Suran, S., Pattanaik, V., & Draheim, D.. (2020). Frameworks for collective intelligence: A systematic literature review. In ACM Computing Surveys (pp. 1–36). https://doi.org/10.1145/3368986
Jung, J. Hwa, & Lim, D. Geon. (2020). Industrial robots, employment growth, and labor cost: A simultaneous equation analysis. Technological Forecasting And Social Change, 159, 120202. https://doi.org/10.1016/j.techfore.2020.120202
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
Willcocks, L. (2020). Robo-Apocalypse cancelled? Reframing the automation and future of work debate. In Journal of Information Technology. https://doi.org/10.1177/0268396220925830
Petersen, A. C. M., Christensen, L. Rune, & Hildebrandt, T. T.. (2020). The Role of Discretion in the Age of Automation. Computer Supported Cooperative Work: Cscw: An International Journal, 29, 303–333. https://doi.org/10.1007/s10606-020-09371-3

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