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Papers

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Filters: Author is Yoganathan, Vignesh  [Clear All Filters]
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brand usage intent
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
ethical/societal reputation
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
service experience
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
service innovativeness
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
service robots
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354