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Paikari, E., & van der Hoek, A.. (2018). A framework for understanding chatbots and their future (H. Sharp, de Souza, C. R. B., Graziotin, D., Levy, M., & Socha, D., Trans.). In the 11th International WorkshopProceedings of the 11th International Workshop on Cooperative and Human Aspects of Software Engineering - CHASE '18 (13 - 16). https://doi.org/10.1145/3195836.3195859