@conference {2018,
	title = {A framework for understanding chatbots and their future},
	booktitle = {the 11th International WorkshopProceedings of the 11th International Workshop on Cooperative and Human Aspects of Software Engineering  - CHASE {\textquoteright}18},
	year = {2018},
	pages = {13 - 16},
	publisher = {ACM Press},
	organization = {ACM Press},
	address = {Gothenburg, SwedenNew York, New York, USA},
	isbn = {9781450357258},
	doi = {10.1145/3195836.3195859},
	author = {Paikari, Elahe and van der Hoek, Andr{\'e}}
}
