Papers

Export 10 results:
Filters: Author is McLeay, Fraser  [Clear All Filters]
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 
brand usage intent
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
ethical/societal reputation
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
service experience
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
service innovativeness
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354