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Stoeckli, E., Uebernickel, F., & Brenner, W.. (2018). Towards an understanding of how chatbots create value (T. Bui, Tran.). In Hawaii International Conference on System SciencesProceedings of the 51st Hawaii International Conference on System Sciences. Presented at the Hawaii International Conference on System SciencesProceedings of the 51st Hawaii International Conference on System Sciences. https://doi.org/10.24251/HICSS.2018.255