@conference {2018, title = {Towards an understanding of how chatbots create value}, booktitle = {Hawaii International Conference on System SciencesProceedings of the 51st Hawaii International Conference on System Sciences}, year = {2018}, publisher = {Hawaii International Conference on System Sciences}, organization = {Hawaii International Conference on System Sciences}, doi = {10.24251/HICSS.2018.255}, author = {Stoeckli, Emanuel and Uebernickel, Falk and Brenner, Walter} }