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2019
Androutsopoulou, A., Karacapilidis, N., Loukis, E., & Charalabidis, Y.. (2019). Transforming the communication between citizens and government through AI-guided chatbots. Government Information Quarterly, 36(2), 358 - 367. https://doi.org/10.1016/j.giq.2018.10.001