%0 Journal Article %J Government Information Quarterly %D 2019 %T Transforming the communication between citizens and government through AI-guided chatbots %A Androutsopoulou, Aggeliki %A Karacapilidis, Nikos %A Loukis, Euripidis %A Charalabidis, Yannis %B Government Information Quarterly %V 36 %P 358 - 367 %8 Jan-04-2019 %G eng %U https://doi.org/10.1016/j.giq.2018.10.001 %N 2 %R 10.1016/j.giq.2018.10.001