Papers
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. (In Press). Taming artificial intelligence: A theory of control–accountability alignment among AI developers and users. Academy Of Management Review. https://doi.org/10.5465/amr.2023.0117
. (2020). AI feel you: customer experience assessment via chatbot interviews. Journal Of Service Management. https://doi.org/10.1108/JOSM-11-2019-0341
. (2020). AI feel you: customer experience assessment via chatbot interviews. Journal Of Service Management. https://doi.org/10.1108/JOSM-11-2019-0341
. (2020). AI in operations management: applications, challenges and opportunities. Journal Of Data, Information And Management, 2, 67–74. https://doi.org/10.1007/s42488-020-00023-1
. (2020). AI in operations management: applications, challenges and opportunities. Journal Of Data, Information And Management, 2, 67–74. https://doi.org/10.1007/s42488-020-00023-1
. (2020). AI in operations management: applications, challenges and opportunities. Journal Of Data, Information And Management, 2, 67–74. https://doi.org/10.1007/s42488-020-00023-1
. (2020). The benefits of eHRM and AI for talent acquisition. Journal Of Tourism Futures. https://doi.org/10.1108/JTF-02-2020-0013
. (2020). A Cautionary Tale for Machine Learning Design: why we Still Need Human-Assisted Big Data Analysis. Mobile Networks And Applications, 25, 1075–1083. https://doi.org/10.1007/s11036-020-01530-6
. (2020). Cities of the Future? The Potential Impact of Artificial Intelligence. Ai, 1, 192–197. https://doi.org/10.3390/ai1020012
. (2020). Does AI qualify for the job? A bidirectional model mapping labour and AI intensities. In AIES 2020 - Proceedings of the AAAI/ACM Conference on AI, Ethics, and Society (94–100). https://doi.org/10.1145/3375627.3375831
. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
. (2020). Feminist economic geography and the future of work. Epa: Economy And Space, 1–12. https://doi.org/10.1177/0308518X20947101
. (2020). Feminist economic geography and the future of work. Epa: Economy And Space, 1–12. https://doi.org/10.1177/0308518X20947101
. (2020). Frameworks for collective intelligence: A systematic literature review. In ACM Computing Surveys (pp. 1–36). https://doi.org/10.1145/3368986
. (2020). Industrial robots, employment growth, and labor cost: A simultaneous equation analysis. Technological Forecasting And Social Change, 159, 120202. https://doi.org/10.1016/j.techfore.2020.120202
. (2020). Matching the future capabilities of an artificial intelligence-based software for social media marketing with potential users' expectations. Technological Forecasting And Social Change, 151, 119794. https://doi.org/10.1016/j.techfore.2019.119794
. (2020). Matching the future capabilities of an artificial intelligence-based software for social media marketing with potential users' expectations. Technological Forecasting And Social Change, 151, 119794. https://doi.org/10.1016/j.techfore.2019.119794
. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
. (2020). Robo-Apocalypse cancelled? Reframing the automation and future of work debate. In Journal of Information Technology. https://doi.org/10.1177/0268396220925830