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Dyuti Pandya European Centre for International Political Economy
Devesh Narayanan Stanford University
Bas Becker Vrije Universiteit Amsterdam
Luciana Dadderio Edinburgh University
Jocelyn Cranefield Victoria University of Wellington

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The Role of Human Creativity in the Presence of AI Creativity Tools at Work: A Case Study on AI-Driven Content Transformation in Journalism , Sitong Wang; Jocelyn McKinnon-Crowley; Tao Long; Kian Loong Lua; Keren Henderson; Kevin Crowston; Jeffrey V. Nickerson; Mark Hansen; Lydia B. Chilton
Deskilling and upskilling with AI systems , Kevin Crowston; Francesco Bolici
Artificial Intelligence and the Future of Citizen Science , Lucy Fortson; Kevin Crowston; Laure Kloetzer; Marisa Ponti
Editorial: Sharing work with AI: introduction to the special issue on the futures of work in the age of intelligent machines , Kevin Crowston; Ingrid Erickson; Jeffrey Nickerson
Taming artificial intelligence: A theory of control–accountability alignment among AI developers and users , Gudela Grote; Sharon Parker; Kevin Crowston

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WAIM Doctoral Research Fellowship CFP , Presentation , Kevin Crowston, Ingrid Erickson, Jeffrey Nickerson
Using Work System Theory, Facets of Work, and Dimensions of Smartness to Characterize Applications and Impacts of AI , Report , Steven Alter
Converging Design: AI, Jobs, Job Design and Organizations , Presentation , Discussion Group

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Artificial Intelligence in Service

Publication Type:

Journal Article

Authors:

Huang, Ming-Hui; Rust, Roland T.

Source:

Journal of Service Research, Volume 21, Issue 2, p.155 - 172 (2018)