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Dyuti Pandya European Centre for International Political Economy
Devesh Narayanan Stanford University
Bas Becker Vrije Universiteit Amsterdam
Luciana Dadderio Edinburgh University
Jocelyn Cranefield Victoria University of Wellington

Recent publications

The Role of Human Creativity in the Presence of AI Creativity Tools at Work: A Case Study on AI-Driven Content Transformation in Journalism , Sitong Wang; Jocelyn McKinnon-Crowley; Tao Long; Kian Loong Lua; Keren Henderson; Kevin Crowston; Jeffrey V. Nickerson; Mark Hansen; Lydia B. Chilton
Deskilling and upskilling with AI systems , Kevin Crowston; Francesco Bolici
Artificial Intelligence and the Future of Citizen Science , Lucy Fortson; Kevin Crowston; Laure Kloetzer; Marisa Ponti
Editorial: Sharing work with AI: introduction to the special issue on the futures of work in the age of intelligent machines , Kevin Crowston; Ingrid Erickson; Jeffrey Nickerson
Taming artificial intelligence: A theory of control–accountability alignment among AI developers and users , Gudela Grote; Sharon Parker; Kevin Crowston

Recently added resources

WAIM Doctoral Research Fellowship CFP , Presentation , Kevin Crowston, Ingrid Erickson, Jeffrey Nickerson
Using Work System Theory, Facets of Work, and Dimensions of Smartness to Characterize Applications and Impacts of AI , Report , Steven Alter
Converging Design: AI, Jobs, Job Design and Organizations , Presentation , Discussion Group

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AI in contact centers

Publication Type:

Journal Article

Authors:

Kirkpatrick, Keith

Source:

Communications of the ACM, Volume 60, Issue 8, p.18 - 19 (2017)