Papers
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. (2016). Differences in perceptions of communication quality between a Twitterbot and human agent for information seeking and learning. Computers In Human Behavior, 65, 666 - 671. https://doi.org/10.1016/j.chb.2016.07.003
. (2014). Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter. Computers In Human Behavior, 33, 372 - 376. https://doi.org/10.1016/j.chb.2013.08.013