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. (2017). Impact of robotics, RPA and AI on the insurance industry. The Journal Of Financial Perspectives: Insurance. Retrieved de https://www.ey.com/Publication/vwLUAssets/ey-impact-of-robotics-rpa-and-ai-on-the-insurance-industry-challenges-and-opportunities/%24File/ey-impact-of-robotics-rpa-and-ai-on-the-insurance-industry-challenges-and-opportunities.pdf