Artificial intelligence and the future of work: Human-AI symbiosis in organizational decision making

Publication Type:

Journal Article


Business Horizons, Elsevier, Volume 61 (2018)


Analytical and intuitive decision making, artificial intelligence, Human augmentation, Human-machine symbiosis, Organization decision making


Artificial intelligence (AI) has penetrated many organizational processes, resulting in a growing fear that smart machines will soon replace many humans in decision making. To provide a more proactive and pragmatic perspective, this article highlights the complementarity of humans and AI and examines how each can bring their own strength in organizational decision-making process typically characterized by uncertainty, complexity, and equivocality. WIth a greater computational information processing capacity and an analytical approach, AI can extend humans' cognition when addressing complexity, whereas human can still offer a more holistic, intuitive approach in dealing with uncertainty and equivocality in organizational decision making. This premise mirrors the idea of intelligence augmentation, which states that AI systems should be designed with the intention of augmenting, not replacing, human contribution.