First name
Ashleigh
Middle name
K.
Last name
Shelton
Edwards, Chad, et al. “Testing the Differences in Perceptions of Communication Quality for a Human Agent and a Bot Agent on Twitter”. 2014. Computers in Human Behavior, vol. 33, 2014, pp. 372-6, doi:10.1016/j.chb.2013.08.013.
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