@article{7116,
  author = {Chad Edwards and Autumn Edwards and Patric Spence and Ashleigh Shelton},
  title = {Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter},
  year = {2014},
  journal = {Computers in Human Behavior},
  volume = {33},
  pages = {372 - 376},
  month = {Jan-04-2014},
  issn = {07475632},
  doi = {10.1016/j.chb.2013.08.013},
  language = {eng},
}