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Improving customer feedback management with GenAI: An action design research study

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Author
Dzmitry Katsiuba
Gerhard Schwabe
Mateusz Dolata
Kevin Crowston
Year of Conference
2026
Conference Name
Hawai’i International Conference on System Science (HICSS)
Date Published
01/2026
Conference Location
Lahaina, HI
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This work was partially supported by a grant from the US National Science Foundation, Grant 17-45463. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the National Science Foundation. Privacy policy

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