First name
Yannis
Last name
Charalabidis
Androutsopoulou, Aggeliki, et al. “Transforming the Communication Between Citizens and Government through AI-Guided Chatbots”. 2019. Government Information Quarterly, vol. 36, no. 2, 2019, pp. 358-67, doi:10.1016/j.giq.2018.10.001.
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