@article{7008,
  author = {Aggeliki Androutsopoulou and Nikos Karacapilidis and Euripidis Loukis and Yannis Charalabidis},
  title = {Transforming the communication between citizens and government through AI-guided chatbots},
  year = {2019},
  journal = {Government Information Quarterly},
  volume = {36},
  pages = {358 - 367},
  month = {Jan-04-2019},
  issn = {0740624X},
  url = {https://doi.org/10.1016/j.giq.2018.10.001},
  doi = {10.1016/j.giq.2018.10.001},
  language = {eng},
}