Papers

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artificial intelligence
Seeber, I., Bittner, E., Briggs, R. O., de Vreede, T., de Vreede, G. Jan, Elkins, A., et al.. (2020). Machines as teammates: A research agenda on AI in team collaboration. Information And Management, 57, 103174. https://doi.org/10.1016/j.im.2019.103174
brand usage intent
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
ethical/societal reputation
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
Research agenda
Seeber, I., Bittner, E., Briggs, R. O., de Vreede, T., de Vreede, G. Jan, Elkins, A., et al.. (2020). Machines as teammates: A research agenda on AI in team collaboration. Information And Management, 57, 103174. https://doi.org/10.1016/j.im.2019.103174
service experience
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
service innovativeness
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
Team collaboration
Seeber, I., Bittner, E., Briggs, R. O., de Vreede, T., de Vreede, G. Jan, Elkins, A., et al.. (2020). Machines as teammates: A research agenda on AI in team collaboration. Information And Management, 57, 103174. https://doi.org/10.1016/j.im.2019.103174