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Madakam, S., Holmukhe, R. M., & Jaiswal, D. Kumar. (2019). The future digital work force: Robotic process automation (RPA). Journal Of Information Systems And Technology Management, 16. https://doi.org/10.4301/S1807-1775201916001
Maddox, T. M., Rumsfeld, J. S., & Payne, P. R. O.. (2019). Questions for artificial intelligence in health care. Jama, 321(1), 31. https://doi.org/10.1001/jama.2018.18932
Maedche, A., Legner, C., Benlian, A., Berger, B., Gimpel, H., Hess, T., et al.. (2019). AI-Based Digital Assistants. Business & Information Systems Engineering, 61(4), 535 - 544. https://doi.org/10.1007/s12599-019-00600-8
Makridakis, S. (2017). The forthcoming Artificial Intelligence (AI) revolution: Its impact on society and firms. Futures, 90, 46 - 60. https://doi.org/10.1016/j.futures.2017.03.006
Malone, T. W., Nickerson, J. V., Laubacher, R. J., Fisher, L. Hesse, de Boer, P., Han, Y., & Ben Towne, W.. (2017). Putting the Pieces Back Together Again: Contest Webs for Large-Scale Problem Solving. In Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (1661–1674). https://doi.org/10.1145/2998181.2998343
Toxtli, C., Monroy-Hernández, A., & Cranshaw, J.. (2018). Understanding Chatbot-mediated Task Management (R. Mandryk, Hancock, M., Perry, M., & Cox, A., Trans.). In the 2018 CHI ConferenceProceedings of the 2018 CHI Conference on Human Factors in Computing Systems - CHI '18 (1 - 6). https://doi.org/10.1145/317357410.1145/3173574.3173632
Marengo, L. (2019). Is this time different? A note on automation and labour in the fourth industrial revolution. Journal Of Industrial And Business Economics, 46(3), 323 - 331. https://doi.org/10.1007/s40812-019-00123-z
Marjanovic, O., & Cecez-Kecmanovic, D.. (2017). Exploring the tension between transparency and datification effects of open government IS through the lens of Complex Adaptive Systems. The Journal Of Strategic Information Systems, 26(3), 210 - 232. https://doi.org/10.1016/j.jsis.2017.07.001
Markus, L. M. (2017). Datification, organizational strategy, and is research: What’s the score? . The Journal Of Strategic Information Systems, 26(3), 233 - 241. https://doi.org/10.1016/j.jsis.2017.08.003
Mart'nez-Plumed, F., Tolan, S. 'l, Pesole, A., Hern'ndez-Orallo, J., Fern'ndez-Mac'as, E., & G'mez, E.. (2020). Does AI qualify for the job? A bidirectional model mapping labour and AI intensities. In AIES 2020 - Proceedings of the AAAI/ACM Conference on AI, Ethics, and Society (94–100). https://doi.org/10.1145/3375627.3375831
Kim, S. Yun. (2019). The fourth industrial revolution: Trends and impacts on the world of work (pp. 177 - 194; S. McGrath, Mulder, M., Papier, J., & Suart, R., Eds.). In (pp. 177 - 194). https://doi.org/10.1007/978-3-319-94532-3_115
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354

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