Papers

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Conference Paper
Ferreira, P., Teixeira, J. Grenha, & Teixeira, L. F.. (2020). Understanding the Impact of Artificial Intelligence on Services. In International Conference on Exploring Services Science (1, 202–213). https://doi.org/10.1007/978-3-030-38724-2
Conference Proceedings
Kirsch, C., Troxier, P., & Ulich, E.. (1995). Integration of people, technology and organization: the european approach. In International Conference on Human-Computer Interaction (HCI International) (pp. 957-961). Tokyo, Japan: Elsevier.
Journal Article
Kuziemski, M., & Misuraca, G.. (2020). AI governance in the public sector: Three tales from the frontiers of automated decision-making in democratic settings. Telecommunications Policy, 44, 101976. https://doi.org/10.1016/j.telpol.2020.101976
Kirkpatrick, K. (2017). AI in contact centers. Communications Of The Acm, 60(8), 18 - 19. https://doi.org/10.1145/312734310.1145/3105442
Dogru, A. K., & Keskin, B. B.. (2020). AI in operations management: applications, challenges and opportunities. Journal Of Data, Information And Management, 2, 67–74. https://doi.org/10.1007/s42488-020-00023-1
Kellogg, K. C., Valentine, M. A., & Christin, A.. (2020). Algorithms at work: The new contested terrain of control. Academy Of Management Annals, 14(1), 366 - 410. https://doi.org/10.5465/annals.2018.0174
Kelley, K. H., Fontanetta, L. M., Heintzman, M., & Pereira, N.. (2018). Artificial intelligence: Implications for social inflation and insurance. Risk Management And Insurance Review, 21(3), 373 - 387. https://doi.org/10.1111/rmir.12111
Haenlein, M., & Kaplan, A.. (2019). A Brief History of Artificial Intelligence: On the Past, Present, and Future of Artificial Intelligence. California Management Review, 61(4), 5 - 14. https://doi.org/10.1177/0008125619864925
Barley, S. R., & Kunda, G.. (2001). Bringing work back in. Organization Science, 12, 76–95. https://doi.org/10.1287/orsc.12.1.76.10122
Kassens-Noor, E., & Hintze, A.. (2020). Cities of the Future? The Potential Impact of Artificial Intelligence. Ai, 1, 192–197. https://doi.org/10.3390/ai1020012

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