Papers

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human intelligence
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
Interpretable machine learning
Hacker, P., Krestel, R., Grundmann, S., & Naumann, F.. (2020). Explainable AI under contract and tort law: legal incentives and technical challenges. Artificial Intelligence And Law. https://doi.org/10.1007/s10506-020-09260-6
Meaningful human control
de Ágreda, Á. Gómez. (2020). Ethics of autonomous weapons systems and its applicability to any AI systems. Telecommunications Policy, 5, 101953. https://doi.org/10.1016/j.telpol.2020.101953
mechanical AI
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
Medical malpractice
Hacker, P., Krestel, R., Grundmann, S., & Naumann, F.. (2020). Explainable AI under contract and tort law: legal incentives and technical challenges. Artificial Intelligence And Law. https://doi.org/10.1007/s10506-020-09260-6
personalization
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
relationalization
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
replacement
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
robots
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
service process
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
service strategy
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
standardization
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
thinking AI
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266

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