Papers

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science research
Ferreira, P., Teixeira, J. Grenha, & Teixeira, L. F.. (2020). Understanding the Impact of Artificial Intelligence on Services. In International Conference on Exploring Services Science (1, 202–213). https://doi.org/10.1007/978-3-030-38724-2
scm
Dogru, A. K., & Keskin, B. B.. (2020). AI in operations management: applications, challenges and opportunities. Journal Of Data, Information And Management, 2, 67–74. https://doi.org/10.1007/s42488-020-00023-1
Selection
Johnson, R. D., Stone, D. L., & Lukaszewski, K. M.. (2020). The benefits of eHRM and AI for talent acquisition. Journal Of Tourism Futures. https://doi.org/10.1108/JTF-02-2020-0013
self-driving cars
Stilgoe, J. (2017). Seeing Like a Tesla: How Can We Anticipate Self-Driving Worlds?. Glocalism, 3. https://doi.org/10.12893/gjcpi.2017.3.2
service design
Ferreira, P., Teixeira, J. Grenha, & Teixeira, L. F.. (2020). Understanding the Impact of Artificial Intelligence on Services. In International Conference on Exploring Services Science (1, 202–213). https://doi.org/10.1007/978-3-030-38724-2
service experience
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
service innovativeness
McLeay, F., Osburg, V. Sophie, Yoganathan, V., & Patterson, A.. (2020). Replaced by a Robot: Service Implications in the Age of the Machine. Journal Of Service Research. https://doi.org/10.1177/1094670520933354
service process
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
service strategy
Huang, M. Hui, & Rust, R. T.. (2020). Engaged to a Robot? The Role of AI in Service. Journal Of Service Research. https://doi.org/10.1177/1094670520902266
Simulation
Mart'nez-Plumed, F., Tolan, S. 'l, Pesole, A., Hern'ndez-Orallo, J., Fern'ndez-Mac'as, E., & G'mez, E.. (2020). Does AI qualify for the job? A bidirectional model mapping labour and AI intensities. In AIES 2020 - Proceedings of the AAAI/ACM Conference on AI, Ethics, and Society (94–100). https://doi.org/10.1145/3375627.3375831
Simultaneous equation analysis
Jung, J. Hwa, & Lim, D. Geon. (2020). Industrial robots, employment growth, and labor cost: A simultaneous equation analysis. Technological Forecasting And Social Change, 159, 120202. https://doi.org/10.1016/j.techfore.2020.120202
skills
Willcocks, L. (2020). Robo-Apocalypse cancelled? Reframing the automation and future of work debate. In Journal of Information Technology. https://doi.org/10.1177/0268396220925830
Smart data
Roccetti, M., Delnevo, G., Casini, L., & Salomoni, P.. (2020). A Cautionary Tale for Machine Learning Design: why we Still Need Human-Assisted Big Data Analysis. Mobile Networks And Applications, 25, 1075–1083. https://doi.org/10.1007/s11036-020-01530-6
social reproduction
Reid-musson, E., Cockayne, D., Frederiksen, L., & Worth, N.. (2020). Feminist economic geography and the future of work. Epa: Economy And Space, 1–12. https://doi.org/10.1177/0308518X20947101
Social sciences
Mlynar, J., Alavi, H. S., Verma, H., & Cantoni, L.. (2018). Towards a Sociological Conception of Artificial Intelligence. In Artificial General Intelligence (AGI). Presented at the Artificial General Intelligence (AGI). https://doi.org/10.1007/978-3-319-97676-1_13
Social work
Petersen, A. C. M., Christensen, L. Rune, & Hildebrandt, T. T.. (2020). The Role of Discretion in the Age of Automation. Computer Supported Cooperative Work: Cscw: An International Journal, 29, 303–333. https://doi.org/10.1007/s10606-020-09371-3

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