%0 Conference Paper %B the 11th International WorkshopProceedings of the 11th International Workshop on Cooperative and Human Aspects of Software Engineering - CHASE '18 %D 2018 %T A framework for understanding chatbots and their future %A Paikari, Elahe %A van der Hoek, André %Y Sharp, Helen %Y de Souza, Cleidson R. B. %Y Graziotin, Daniel %Y Levy, Meira %Y Socha, David %B the 11th International WorkshopProceedings of the 11th International Workshop on Cooperative and Human Aspects of Software Engineering - CHASE '18 %I ACM Press %C Gothenburg, SwedenNew York, New York, USA %P 13 - 16 %@ 9781450357258 %G eng %R 10.1145/3195836.3195859