%0 Journal Article %J Computers in Human Behavior %D 2014 %T Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter %A Edwards, Chad %A Edwards, Autumn %A Spence, Patric R. %A Shelton, Ashleigh K. %B Computers in Human Behavior %V 33 %P 372 - 376 %8 Jan-04-2014 %G eng %R 10.1016/j.chb.2013.08.013