@conference {2019, title = {Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review}, booktitle = {2019 14th Iberian Conference on Information Systems and Technologies (CISTI)}, year = {2019}, isbn = {978-989-98434-9-3}, url = {https://ieeexplore.ieee.org/document/8760778}, author = {Jo{\~a}o Reis and Paula Esp{\'\i}rito Santo and Lisbon, Portugal and Nuno Mel{\~a}o} }