@article {2018, title = {How do machine learning, robotic process automation, and blockchains affect the human factor in business process management? }, journal = {Communications of the Association for Information Systems}, year = {2018}, month = {Jan-01-2018}, pages = {297 - 320}, doi = {10.17705/1CAIS.04319}, author = {Mendling, Jan and Decker, Gero and Hull, Richard and Reijers, Hajo A. and Weber, Ingo} }