@article {2018, title = {How real is the impact of artificial intelligence? The business information survey 2018}, journal = {Business Information Review}, volume = {35}, year = {2018}, month = {12/2019}, pages = {99 - 115}, keywords = {Artificial Intelligence (AI), blockchain, chatbot, cybersecurity, data economy, data governance, data lakes, data literacy, data quality, data trusts, data value, ethics, information literacy, intelligent virtual agents, machine learning (ML), Robotics}, issn = {0266-3821}, doi = {10.1177/0266382118790150}, url = {http://journals.sagepub.com/doi/10.1177/0266382118790150}, author = {Carter, Denise} }