@inbook {RN30398,
	title = {Automation surprises},
	booktitle = {Handbook of Human Factors and Ergonomics},
	volume = {2},
	year = {1997},
	pages = {1926{\textendash}1943},
	type = {Book Section},
	author = {Sarter, Nadine B. and Woods, David D. and Billings, Charles E.}
}
