@article {2019, title = {The future digital work force: Robotic process automation (RPA)}, journal = {Journal of Information Systems and Technology Management}, volume = {16}, year = {2019}, month = {Apr-01-2019}, doi = {10.4301/S1807-1775201916001}, author = {Madakam, Somayya and M. Holmukhe, Rajesh and Kumar Jaiswal, Durgesh} }