@book {2015,
	title = {Mining programming activity to promote help},
	year = {2015},
	pages = {23 - 42},
	publisher = {Springer International Publishing},
	organization = {Springer International Publishing},
	address = {Cham},
	isbn = {978-3-319-20498-7},
	doi = {10.1007/978-3-319-20499-4_2},
	author = {Carter, Jason and Dewan, Prasun},
	editor = {Boulus-R{\o}dje, Nina and Ellingsen, Gunnar and Bratteteig, Tone and Aanestad, Margunn and Bj{\o}rn, Pernille}
}
