@article {2014,
	title = {Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter},
	journal = {Computers in Human Behavior},
	volume = {33},
	year = {2014},
	month = {Jan-04-2014},
	pages = {372 - 376},
	issn = {07475632},
	doi = {10.1016/j.chb.2013.08.013},
	author = {Edwards, Chad and Edwards, Autumn and Spence, Patric R. and Shelton, Ashleigh K.}
}
