@conference {2018, title = {AI Assistants as Non-human Actors in Service Design}, booktitle = {21st DMI: Academic Design Management Conference}, year = {2018}, url = {https://www.researchgate.net/publication/326997609_AI_Assistants_as_Non-human_Actors_in_Service_Design?enrichId=rgreq-80a84e881501993f8b87a3d6387900aa-XXX\&enrichSource=Y292ZXJQYWdlOzMyNjk5NzYwOTtBUzo2NTkyMjU4MjI5MTY2MTBAMTUzNDE4MzA5Mjk2MQ\%3D\%3D\&el=1_x_2\&_}, author = {TiTitta Jylkastta Jylk{\"a}s and Mikko {\"A}ij{\"a}l{\"a} and Tytti Vuorikari and V{\'e}saal Rajab} }