@conference {2018,
	title = {Towards an understanding of how chatbots create value},
	booktitle = {Hawaii International Conference on System SciencesProceedings of the 51st Hawaii International Conference on System Sciences},
	year = {2018},
	publisher = {Hawaii International Conference on System Sciences},
	organization = {Hawaii International Conference on System Sciences},
	doi = {10.24251/HICSS.2018.255},
	author = {Stoeckli, Emanuel and Uebernickel, Falk and Brenner, Walter}
}
