@article {2018,
	title = {A critical approach to human helping in information systems: Heteromation in the Brazilian correspondent banking system},
	journal = {Information and Organization},
	volume = {28},
	year = {2018},
	month = {Jan-09-2018},
	pages = {111 - 128},
	issn = {14717727},
	doi = {10.1016/j.infoandorg.2018.08.002},
	author = {Diane E. Bailey and Eduardo H. Diniz and Bonnie A. Nardi and Paul M. Leonardi and Dan Sholler}
}
