@article {2018, title = {A critical approach to human helping in information systems: Heteromation in the Brazilian correspondent banking system}, journal = {Information and Organization}, volume = {28}, year = {2018}, month = {Jan-09-2018}, pages = {111 - 128}, issn = {14717727}, doi = {10.1016/j.infoandorg.2018.08.002}, author = {Diane E. Bailey and Eduardo H. Diniz and Bonnie A. Nardi and Paul M. Leonardi and Dan Sholler} }