@inbook {1981, title = {The socio-technical perspective: The evolution of socio-technical systems as a conceptual framework and action research program}, booktitle = {Perspectives in Organization Design and Behavior}, year = {1981}, pages = {32{\textendash}47}, publisher = {John Wiley}, organization = {John Wiley}, address = {London}, author = {Trist, E.}, editor = {van de Ven, A.H. and Joyce, W. F.} }