@article {2019,
	title = {Transforming the communication between citizens and government through AI-guided chatbots},
	journal = {Government Information Quarterly},
	volume = {36},
	year = {2019},
	month = {Jan-04-2019},
	pages = {358 - 367},
	issn = {0740624X},
	doi = {10.1016/j.giq.2018.10.001},
	url = {https://doi.org/10.1016/j.giq.2018.10.001},
	author = {Androutsopoulou, Aggeliki and Karacapilidis, Nikos and Loukis, Euripidis and Charalabidis, Yannis}
}
