@article {2018,
	title = {Artificial Intelligence in Service},
	journal = {Journal of Service Research},
	volume = {21},
	year = {2018},
	month = {May-05-2018},
	pages = {155 - 172},
	issn = {1094-6705},
	doi = {10.1177/1094670517752459},
	author = {Huang, Ming-Hui and Rust, Roland T.}
}
