@article {2016, title = {Differences in perceptions of communication quality between a Twitterbot and human agent for information seeking and learning}, journal = {Computers in Human Behavior}, volume = {65}, year = {2016}, month = {Jan-12-2016}, pages = {666 - 671}, issn = {07475632}, doi = {10.1016/j.chb.2016.07.003}, author = {Edwards, Chad and Beattie, Austin J. and Edwards, Autumn and Spence, Patric R.} } @article {2014, title = {Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter}, journal = {Computers in Human Behavior}, volume = {33}, year = {2014}, month = {Jan-04-2014}, pages = {372 - 376}, issn = {07475632}, doi = {10.1016/j.chb.2013.08.013}, author = {Edwards, Chad and Edwards, Autumn and Spence, Patric R. and Shelton, Ashleigh K.} }