Papers

Export 11 results:
Filters: First Letter Of Keyword is A and Author is Jaakkola, Matti  [Clear All Filters]
2020
Sidaoui, K., Jaakkola, M., & Burton, J.. (2020). AI feel you: customer experience assessment via chatbot interviews. Journal Of Service Management. https://doi.org/10.1108/JOSM-11-2019-0341