@article{7068,
  author = {Keith Kirkpatrick},
  title = {AI in contact centers},
  year = {2017},
  journal = {Communications of the ACM},
  volume = {60},
  pages = {18 - 19},
  month = {Dec-07-2018},
  issn = {00010782},
  doi = {10.1145/312734310.1145/3105442},
  language = {eng},
}