Patterson, E. S. “Handoff Strategies in Settings With High Consequences for Failure: Lessons for Health Care Operations”. 2004. International Journal for Quality in Health Care, vol. 16, no. 2, 2004, pp. 125-32, doi:10.1093/intqhc/mzh026.
Woods, D. D., et al. “Can We Ever Escape from Data Overload? A Cognitive Systems Diagnosis”. 2002. Cognition, Technology & Work, vol. 4, no. 1, 2002, pp. 22-36, doi:10.1007/s101110200002.